{"id":4511,"date":"2023-10-20T10:54:02","date_gmt":"2023-10-20T09:54:02","guid":{"rendered":"https:\/\/www.afb.pt\/curso-linguas-atendimento-cliente\/"},"modified":"2024-02-05T09:54:34","modified_gmt":"2024-02-05T09:54:34","slug":"cours-langue-service-clientele","status":"publish","type":"page","link":"https:\/\/www.afb.pt\/fr\/cours-langue-service-clientele\/","title":{"rendered":"Cours de langue pour le service \u00e0 la client\u00e8le"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4511\" class=\"elementor elementor-4511 elementor-22\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d823158 e-flex e-con-boxed parallax_section_no qode_elementor_container_no e-con e-parent\" data-id=\"d823158\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2027525 e-con-full e-flex parallax_section_no qode_elementor_container_no e-con e-child\" data-id=\"2027525\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15f3abd elementor-widget elementor-widget-text-editor\" data-id=\"15f3abd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 class=\"ws-label\"> Cours de langue pour le service \u00e0 la client\u00e8le <\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6deb1e elementor-widget elementor-widget-text-editor\" data-id=\"c6deb1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCours en format mixte (b-learning) : pr\u00e9sentiel et en ligne\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1905819 elementor-widget elementor-widget-text-editor\" data-id=\"1905819\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCours pratique de langue pour le service \u00e0 la client\u00e8le dans les secteurs de <span style=\"color: #3d3d3d;\"> l\u2019h\u00f4tellerie, de la restauration, de la s\u00e9curit\u00e9 et des transports <\/span> afin d\u2019acqu\u00e9rir des bases comportementales pour un client \u00e9tranger.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e6d294 elementor-widget elementor-widget-spacer\" data-id=\"7e6d294\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba65a5b e-flex e-con-boxed parallax_section_no qode_elementor_container_no e-con e-child\" data-id=\"ba65a5b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b6c669 elementor-widget elementor-widget-text-editor\" data-id=\"8b6c669\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPour les professionnels de l\u2019h\u00f4tellerie, de la restauration, de la s\u00e9curit\u00e9 et des transports.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80f1016 elementor-icon-list--layout-inline elementor-align-start elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"80f1016\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Fran\u00e7ais<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Anglais<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34e7d47 e-con-full e-flex parallax_section_no qode_elementor_container_no e-con e-child\" data-id=\"34e7d47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-573adfc elementor-widget elementor-widget-image\" data-id=\"573adfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"560\" src=\"https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/cursos-linguas-atendimento-publico-AFB.jpg\" class=\"attachment-full size-full wp-image-4236\" alt=\"\" srcset=\"https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/cursos-linguas-atendimento-publico-AFB.jpg 500w, https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/cursos-linguas-atendimento-publico-AFB-268x300.jpg 268w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4fadaad e-flex e-con-boxed parallax_section_no qode_elementor_container_no e-con e-parent\" data-id=\"4fadaad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8e4261d e-con-full elementor-hidden-mobile ws-images-border e-flex parallax_section_no qode_elementor_container_no e-con e-child\" data-id=\"8e4261d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e5b5b5 elementor-widget elementor-widget-image\" data-id=\"6e5b5b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"520\" src=\"https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/metodologia-atendimento-publico.jpg\" class=\"attachment-full size-full wp-image-4234\" alt=\"\" srcset=\"https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/metodologia-atendimento-publico.jpg 500w, https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/metodologia-atendimento-publico-288x300.jpg 288w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8523974 e-con-full e-flex parallax_section_no qode_elementor_container_no e-con e-child\" data-id=\"8523974\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e09820e elementor-widget elementor-widget-text-editor\" data-id=\"e09820e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/icon-atendimento-cliente.png\" alt=\"\" \/>\n<h2>M\u00e9thodologie des cours de langue pour le service \u00e0 la client\u00e8le\n<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c921cf5 elementor-widget elementor-widget-text-editor\" data-id=\"c921cf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa m\u00e9thodologie du cours de langue pour le service \u00e0 la client\u00e8le fonctionne comme suit:\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1dd437 elementor-widget elementor-widget-accordion\" data-id=\"c1dd437\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2031\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2031\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Dans la salle de classe<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2031\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2031\"><ul>\n \t<li> Exercices pratiques pour l\u2019acquisition et l\u2019am\u00e9lioration des concepts et de la terminologie dans le domaine des services ;<\/li>\n \t<li> Simulations de service \u00e0 la client\u00e8le. <\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2032\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2032\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">En ligne<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2032\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2032\"><ul>\n \t<li>  Des textes \u00e0 lire et \u00e0 \u00e9couter ;<\/li>\n \t<li> Exercices interactifs avec correction automatique ;<\/li>\n \t<li> Des activit\u00e9s sur mesure, telles que des pr\u00e9sentations et des glossaires ;<\/li>\n \t<li> Outils de communication avec le formateur et les autres stagiaires (cours synchrones et asynchrones). <\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33667f4 e-con-full elementor-hidden-desktop elementor-hidden-tablet ws-images-border e-flex parallax_section_no qode_elementor_container_no e-con e-child\" data-id=\"33667f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74e35f7 elementor-widget elementor-widget-image\" data-id=\"74e35f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"520\" src=\"https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/metodologia-atendimento-publico.jpg\" class=\"attachment-full size-full wp-image-4234\" alt=\"\" srcset=\"https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/metodologia-atendimento-publico.jpg 500w, https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/metodologia-atendimento-publico-288x300.jpg 288w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cours de langue pour le service \u00e0 la client\u00e8le Cours en format mixte (b-learning) : pr\u00e9sentiel et en ligne Cours pratique de langue pour le service \u00e0 la client\u00e8le dans les secteurs de l\u2019h\u00f4tellerie, de la restauration, de la s\u00e9curit\u00e9 et des transports afin d\u2019acqu\u00e9rir&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"footnotes":""},"class_list":["post-4511","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"Cours de langue pour le service \u00e0 la client\u00e8le Cours en format mixte (b-learning) : pr\u00e9sentiel et en ligne Cours pratique de langue pour le service \u00e0 la client\u00e8le dans les secteurs de l\u2019h\u00f4tellerie, de la restauration, de la s\u00e9curit\u00e9 et des transports afin d\u2019acqu\u00e9rir des bases comportementales pour un client \u00e9tranger. 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