{"id":4424,"date":"2023-10-20T10:54:02","date_gmt":"2023-10-20T09:54:02","guid":{"rendered":"https:\/\/www.afb.pt\/curso-linguas-atendimento-cliente\/"},"modified":"2024-02-02T16:41:06","modified_gmt":"2024-02-02T16:41:06","slug":"language-course-for-customer-service","status":"publish","type":"page","link":"https:\/\/www.afb.pt\/en\/language-course-for-customer-service\/","title":{"rendered":"Language course for customer service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4424\" class=\"elementor elementor-4424 elementor-22\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d823158 e-flex e-con-boxed parallax_section_no qode_elementor_container_no e-con e-parent\" data-id=\"d823158\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2027525 e-con-full e-flex parallax_section_no qode_elementor_container_no e-con e-child\" data-id=\"2027525\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15f3abd elementor-widget elementor-widget-text-editor\" data-id=\"15f3abd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 class=\"ws-label\"> Language course for customer service <\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6deb1e elementor-widget elementor-widget-text-editor\" data-id=\"c6deb1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tClasses in a blended format (b-learning): face-to-face and online\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1905819 elementor-widget elementor-widget-text-editor\" data-id=\"1905819\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPractical language course for customer service in the <span style=\"color: #3d3d3d;\"> hospitality, catering, security and transport  <\/span> sectors to acquire the basics for dealing with a foreign customer.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e6d294 elementor-widget elementor-widget-spacer\" data-id=\"7e6d294\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba65a5b e-flex e-con-boxed parallax_section_no qode_elementor_container_no e-con e-child\" data-id=\"ba65a5b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b6c669 elementor-widget elementor-widget-text-editor\" data-id=\"8b6c669\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tFor hospitality, catering, security and transport professionals.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80f1016 elementor-icon-list--layout-inline elementor-align-start elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"80f1016\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">French<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">English<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34e7d47 e-con-full e-flex parallax_section_no qode_elementor_container_no e-con e-child\" data-id=\"34e7d47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-573adfc elementor-widget elementor-widget-image\" data-id=\"573adfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"560\" src=\"https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/cursos-linguas-atendimento-publico-AFB.jpg\" class=\"attachment-full size-full wp-image-4235\" alt=\"\" srcset=\"https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/cursos-linguas-atendimento-publico-AFB.jpg 500w, https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/cursos-linguas-atendimento-publico-AFB-268x300.jpg 268w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4fadaad e-flex e-con-boxed parallax_section_no qode_elementor_container_no e-con e-parent\" data-id=\"4fadaad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8e4261d e-con-full elementor-hidden-mobile ws-images-border e-flex parallax_section_no qode_elementor_container_no e-con e-child\" data-id=\"8e4261d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e5b5b5 elementor-widget elementor-widget-image\" data-id=\"6e5b5b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"520\" src=\"https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/metodologia-atendimento-publico.jpg\" class=\"attachment-full size-full wp-image-4233\" alt=\"\" srcset=\"https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/metodologia-atendimento-publico.jpg 500w, https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/metodologia-atendimento-publico-288x300.jpg 288w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8523974 e-con-full e-flex parallax_section_no qode_elementor_container_no e-con e-child\" data-id=\"8523974\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e09820e elementor-widget elementor-widget-text-editor\" data-id=\"e09820e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/icon-atendimento-cliente.png\" alt=\"\" \/>\n<h2> Methodology of the customer service language course <\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c921cf5 elementor-widget elementor-widget-text-editor\" data-id=\"c921cf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThe methodology of the language course for customer service works as follows: \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1dd437 elementor-widget elementor-widget-accordion\" data-id=\"c1dd437\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2031\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2031\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">In the classroom<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2031\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2031\"><ul>\n \t<li> Practical exercises for acquiring and perfecting concepts and terminology in the field of services; <\/li>\n \t<li> Customer service simulations. <\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2032\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2032\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Online<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2032\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2032\"><ul>\n \t<li> Texts to read and listen to;<\/li>\n \t<li> Interactive exercises with automatic correction;<\/li>\n \t<li> Customised activities such as presentations and glossaries;<\/li>\n \t<li>Communication tools with the trainer and other trainees (synchronous and asynchronous classes).<\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33667f4 e-con-full elementor-hidden-desktop elementor-hidden-tablet ws-images-border e-flex parallax_section_no qode_elementor_container_no e-con e-child\" data-id=\"33667f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74e35f7 elementor-widget elementor-widget-image\" data-id=\"74e35f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"520\" src=\"https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/metodologia-atendimento-publico.jpg\" class=\"attachment-full size-full wp-image-4233\" alt=\"\" srcset=\"https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/metodologia-atendimento-publico.jpg 500w, https:\/\/www.afb.pt\/wp-content\/uploads\/2023\/10\/metodologia-atendimento-publico-288x300.jpg 288w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Language course for customer service Classes in a blended format (b-learning): face-to-face and online Practical language course for customer service in the hospitality, catering, security and transport sectors to acquire the basics for dealing with a foreign customer. For hospitality, catering, security and transport professionals&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"footnotes":""},"class_list":["post-4424","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.afb.pt\/en\/wp-json\/wp\/v2\/pages\/4424","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.afb.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.afb.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.afb.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.afb.pt\/en\/wp-json\/wp\/v2\/comments?post=4424"}],"version-history":[{"count":4,"href":"https:\/\/www.afb.pt\/en\/wp-json\/wp\/v2\/pages\/4424\/revisions"}],"predecessor-version":[{"id":4428,"href":"https:\/\/www.afb.pt\/en\/wp-json\/wp\/v2\/pages\/4424\/revisions\/4428"}],"wp:attachment":[{"href":"https:\/\/www.afb.pt\/en\/wp-json\/wp\/v2\/media?parent=4424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}