Language course for customer service
Classes in a blended format (b-learning): face-to-face and online
Practical language course for customer service in the hospitality, catering, security and transport sectors to acquire the basics for dealing with a foreign customer.
For hospitality, catering, security and transport professionals.
- French
- English
Methodology of the customer service language course
The methodology of the language course for customer service works as follows:
- Practical exercises for acquiring and perfecting concepts and terminology in the field of services;
- Customer service simulations.
- Texts to read and listen to;
- Interactive exercises with automatic correction;
- Customised activities such as presentations and glossaries;
- Communication tools with the trainer and other trainees (synchronous and asynchronous classes).