CURSO PRÁTICO DE INGLÊS BÁSICO PARA ATENDIMENTO AO PÚBLICO

 

– HOTELS AND RESTAURANTS -

Prerequisite

Students should have no or practically no knowledge of English prior to attending this course.

Target Groups

People working in the service sector (hotels and restaurants).

Overall Goal

At the end of course, students should be able to perform basic customer service in English.

Content

› Describing the workplace (hotel/restaurant): facilities and services
› Giving information about the hotel/restaurant and types of dishes
› Identifying people (family, staff, colleagues)
› Asking about nationality
› Answering simple questions
› Asking for and giving the time
› Giving customers the bill and taking payments
› Using a calendar (days of the week, months, bank holidays)
› Talking about the weather
› Meeting foreign customers and saying goodbye
› Offering help, apologising
› Talking on the phone to give and request information, making bookings
› Giving information about food and drink at a bar/restaurant
› Using common expressions at a bar/restaurant
› Directing customers at hotels/restaurants

Number of Participants

Up to 12 participants per class.

Length, Schedule and Location

› Extensive three-month courses (one two-hour lesson per week)
  + unlimited online studying
› Intensive two-week courses (one three-hour lesson per day)
  + unlimited online studying
› At the client’s premises

Format

Mixed (classroom training with a teacher + online self-study)

Method

Classroom training uses active methods, including:

› Practical exercises to acquire and improve knowledge of concepts and vocabulary for the service industry
› Role-playing customer service exercises (including over the phone)


√ Students have unlimited access to resources online

› Texts for reading and listening
› Interactive exercises with automatic correction
› Made-to-measure activities (presentations, glossaries, assignments, wikis)
› Tools for communicating with the trainer and other trainees (live and over time)

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