After the training, trainees should have acquired the foundations to provide customer service to foreign customers.
People working in the hotel, restaurant, security or transport sectors.
French and English.
60-hour modules at the client’s premises.
CLASSROOM TRAINING, uses active methods, including:
› Practical exercises to acquire and improve knowledge of concepts and vocabulary for the relevant field;
› Role-playing customer service exercises.
ONLINE, trainees independently have access to resources such as:
› Texts for reading and listening;
› Interactive exercises with automatic correction;
› Made-to-measure activities such as presentations and glossaries;
› Tools for communicating with the trainer and other trainees (live and over time).