Practical language course for customer service Practical English/French b-learning (classroom and online) course for customer service in the hotel, restaurant, security and transport sectors. Overall objective Overall objective After the training, trainees should have acquired the foundations to provide customer service to foreign customers. Target audience Target audience People working in the hotel, restaurant, security or transport sectors. Languages Languages French and English. Duration Duration 60-hour modules at the client’s premises. Method Method CLASSROOM TRAINING, uses active methods, including: › Practical exercises to acquire and improve knowledge of concepts and vocabulary for the relevant field; › Role-playing customer service exercises. ONLINE, trainees independently have access to resources such as: › Texts for reading and listening; › Interactive exercises with automatic correction; › Made-to-measure activities such as presentations and glossaries; › Tools for communicating with the trainer and other trainees (live and over time).